The Ordinary Face Wash + Serum

RETURNS POLICY

Your satisfaction is our priority, but due to the personal nature of our products, we maintain strict hygiene standards. Eligibility Window: Refund requests must be initiated within 3 to 7 days of the delivery date. Any requests made after 7 days will not be eligible for a refund. Condition of Items: Cosmetics & Skincare: Items must be unopened, unused, and in their original sealed packaging. We cannot refund any product where the hygiene seal has been broken. Jewelry: Items must be in their original box with all tags attached and show no signs of wear or scratches. Damaged or Incorrect Items: If your item arrives damaged or you receive the wrong product, please notify our 24-hour support team immediately with photo evidence for a full priority refund. No Exchange Policy To ensure the health and safety of all our customers, we do not offer exchanges on any products. Because skincare, makeup, and jewelry are personal-use items, we cannot restock or swap items once they have left our controlled environment. Please double-check your shades, skin types, and jewelry sizes before completing your purchase.

Shipping & Delivery

We know you’re excited to receive your glow-up essentials. That’s why we prioritize speed. 3-Day Delivery: We offer a standard 3-business-day delivery window for all domestic orders. Processing Time: Orders placed before 12:00 PM are processed the same day. Orders placed after this time or on weekends will be processed the following business day. Tracking: Once your order is dispatched, a tracking link will be sent via email/SMS so you can follow your package's journey.